Privacy Policy
Your privacy is important to us. Here's how we collect, use, and protect your information.
Last Updated: December 5, 2025
1. Introduction
Welcome to Agora. This Privacy Policy explains how Mahatshesburg Transport and Logistics (Pty) Ltd, trading as Agora Consulting ('Agora', 'we', 'us', 'our'), collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (collectively, the 'Platform').
2. Information We Collect
Information You Provide to Us
- Account Information: When you register, you provide us with information like your name, email address, password, and phone number.
- Profile Information: You may choose to add more information to your profile, such as a profile picture, business name, bio, and location.
- Service & Booking Information: We collect details about services you offer or book, event details, and booking schedules.
- Payment Information: When you add a payment method or use our wallet, we collect necessary transaction information. We use third-party payment processors and do not store full credit card numbers.
- Communications: We collect information when you communicate with us or with other users through the Platform's messaging features.
- Verification Information: Service providers may provide us with documents for verification, such as business registration or tax certificates.
Information We Collect Automatically
- Usage Data: We collect information about your interactions with the Platform, such as pages viewed, services searched for, and features used.
- Log Data & Device Information: We automatically log information such as your IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies to operate and personalize the Platform. You can control cookie settings through your browser.
3. How We Use Your Information
- To provide, operate, and improve the Platform.
- To facilitate bookings, including sharing necessary information between customers and service providers.
- To process payments, payouts, and other financial transactions.
- To personalize your experience, such as showing you relevant services.
- To communicate with you about your account, bookings, and platform updates.
- To ensure the trust and safety of our community by verifying accounts and monitoring for fraud.
- For customer support and to resolve disputes.
- For legal compliance and to enforce our Terms of Service.
4. How We Share Your Information
Sharing Between Users
To facilitate bookings, we share certain information between customers and providers. For example, a customer's name is shared with a provider upon a booking request, and a provider's business name and profile are visible to all users.
With Third-Party Service Providers
We use third parties to help us operate our Platform, such as payment processors, cloud hosting providers (e.g., Google Cloud), and analytics services. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons
We may disclose your information to courts, law enforcement, or governmental authorities if required by law or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. Your Rights and Choices
You have rights regarding your personal information, including the right to access, correct, or delete your data. You can manage most of your profile information through your account settings. For other requests, please contact us.
6. Data Security
We implement administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@agora.co.bw